Privacy Statement

Effective date: April 12, 2019
We have updated our privacy policy to make it shorter and easier to read, and to comply with the EU General Data Protection Regulation.

 

Who we are?
This privacy policy addresses the privacy practices of RateGain Technology Inc. Three Lincoln Center 5430 LBJ Freeway Suite 1100, Dallas and its subsidiary RateGain Travel Technology Pvt. Ltd., RateGain Technologies Limited and DHISCO Inc. collectively referred to in this privacy policy as (“RateGain”, “we” or “us”). We at RateGain are committed to safeguarding your privacy. This Privacy Policy describes how we may collect, use, share, and keep personal information about you. Please make sure you read this Privacy Policy carefully.

 

What does this Privacy Policy cover?
This Privacy Policy applies to our public-facing ‘RateGain’ branded websites; DHISCO Inc. website and other online services and will be available by a link on all sites and services which it covers. We encourage you to take a moment to look at the applicable Privacy Policy, available by a link at the bottom of the homepage.

 

Data Protection/EU–U.S./Swiss–U.S. Privacy Shield Framework
RateGain complies with the US-EU Privacy Shield Framework and Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from Individual Customers in the European Union member countries and Switzerland. RateGain has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

 

What is in this Privacy Policy?

  • What personal information do we collect?
  • Do we use cookies?
  • How do we use your personal information?
  • How long do we keep your personal information?
  • How do we share your personal information?
  • Where do we keep your personal information?
  • What rights do you have in relation to your personal information?
  • How do we safeguard your personal information?
  • How will we update this Policy?
  • Other important information.
  • How can you contact us about this Policy?

 

What personal information do we collect?
For the purposes of this Privacy Policy, references to ‘personal information’ mean any information relating to an identified or identifiable individual. Examples of personal information may include, for example, your name, your contact details or your location.
We collect information that you supply to us when you choose to contact us for more information or when you register for one of our websites or online services. This information typically includes your name, professional credentials, email address and other contact data. We may append information from other sources, such as Google Analytics, to supplement what you give us. We do, on occasion, obtain or license contact information from third parties for limited marketing purposes, such as maintaining an accurate marketing database.

We gather date, time and certain additional information about a user’s browser and system or device configuration and capabilities for all visitors to our web sites. We may use this information for our internal security audit log, for trend analysis and system administration and to gather broad information about our audiences.

 

Do we use cookies?
We use cookies and other commonly used data collection technologies on our websites and in our newsletters and emails to collect information on both an aggregate and individual basis. Please see our Cookies Policy for more details on how we use cookies and how to control cookies or their use for targeted advertising or marketing.

 

How do we use your personal information?
We may use personal information we collect to:

  • provide and administer our services;
  • understand our audience and improve how our websites work
  • contact you and answer your questions;
  • market and advertise our products and services to you;
  • allow you to publish comments and participate in professional web-based forums;
  • keep our systems, users, employees and services safe
  • provide you with the information or support you requested.

 

How long do we keep your personal information?
We keep your personal information for so long as is necessary in light of the purpose for which it was originally collected or lawfully further processed. The criteria we use to determine the period of time for which your personal information may be kept include:

  • The nature and type of personal information that you provide to us;
  • The purpose for which you provide your personal information to us; and necessary business and operational requirements to continue to supply you with the services or functionality you have requested
  • We may retain your information for a longer time period if we are required to do so by law.

 

How do we share your personal information?
We may disclose personal information about you to third parties, including:

  • to other members of the RateGain;
  • to vendors that work on our behalf;
  • to law enforcement when we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding or other legal process served on us;
  • to exercise our legal rights or defend against legal claims; and
  • to protect human safety or our networks or property, or as part of a sale or merger of our company or business assets.

We may retain your information for a longer time period if we are required to do so by law.

 

Where do we keep your personal information?
We collect, store, and process information on servers around the world and may access that information globally. If you are located in the European Union, please note that your personal information may be transferred out of, or stored outside, the European Economic Area. The privacy protections in these jurisdictions may not be equivalent to those in Europe. We will take steps to ensure that your personal information continues to be protected through adequate safeguards, copies of which are available from us on request at the email address below.

 

What rights do you have in relation to your personal information?
European law gives individuals a number of rights in relation to their personal information. These include the right to access, and in some circumstances to amend, delete, or restrict the continued processing of, personal information. Please note that deleting your information or restricting the continued processing of your information may limit our ability to continue to provide our websites, applications, and online services to you.

You also have a choice about:
 Whether to receive email marketing messages from us.
You may opt out of our email marketing lists by following the opt-out directions at the bottom of our promotional emails. Please note that we have a number of brands and products and allow you to opt out selectively.

 

Whether to share information about yourself and your use of our sites with third parties including social media sites.

If you use credentials from a third party, like LinkedIn, to register, then that third party will also record the fact that you have registered for our sites and may use that information consistent with its own privacy statements and practices. If you use Share, Like or similar social media buttons, those actions may be posted elsewhere (such as on the relevant social media sites).

 

Whether to allow certain uses of cookies and other data collection technologies. Please see our Cookies Policy

If you have any questions about your rights, please email us at privacy@rategain.jp. You can also contact your local Data Protection Authority.

 

How do we safeguard your personal information?
We use a range of security measures to protect your personal information. Please be aware, however, that RateGain cannot guarantee that third parties will safeguard your personal information in a similar manner. Unencrypted information – including information sent via E-mail – may also be able to be read by third parties. As a user of our services, you are responsible for protecting the information you provide, including user name and passwords, from misuse, by encryption or other means.

 

How will we update this Policy?
We are constantly working to develop new services. We may also change our practices over time as our business and technology evolve, and this may involve changes to the ways in which we collect, process and use your information. As a result, we may amend this Privacy Policy from time to time.

If we materially change our Privacy Policy, we will take steps to inform you of the change. We may do this through email, SMS, notices on our websites or other means (or a combination of these means). If you continue to use our websites, applications, and online services after the date any revised Privacy Policy comes into effect, you will be deemed to have read and agreed to the revised Privacy Policy. This privacy policy was last updated March 1, 2019

 

Human Resources Information
RateGain collects certain personally identifiable information about the organization’s employees, which RateGain uses solely in the context of the employment relationship. Information about RateGain’s employees may also be shared with RateGain entities or third party service providers (such as RateGain’s benefits providers) solely in the context of the employment relationship. To facilitate this processing, employee data may be transmitted to countries outside the region where the employee resides. For example, data for an employee in the EU may be processed in the U.S., which would require transmittal of the data outside the employee’s country and region of residence.

With respect to EU employee data, RateGain commits to resolve complaints about its collection or use of its EU employees’ personal information in accordance with local regulations. EU employees should first contact the human resources department if they have questions or complaints about RateGain’s application of the Privacy Shield Principles to their personally identifiable information. If RateGain does not provide timely acknowledgment or resolution of a question or complaint, an employee may contact the Privacy Shield dispute resolution panel established by the EU data protection authorities. RateGain commits to cooperate with the dispute resolution panel and to comply with the advice given by the panel with regard to human resources data transferred to RateGain from the EU in the context of the employment relationship.

 

Dispute and Liability
RateGain commits to resolve complaints about our collection or use of your personal information under the Privacy Shield Principles. RateGain is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) and is liable in cases of onward transfers to third parties. Any individual with inquiries or complaints regarding our privacy policy may contact RateGain via the email address or mailing address listed at the end of this privacy policy.

In compliance with the Privacy Shield Principles, RateGain Technology Inc. commits to resolve complaints about our collection or use of your personal information.  EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact RateGain Technology Inc.at:
privacy@rategain.jp
Three Lincoln Center
5430 LBJ Freeway
Suite 1100,
Dallas TX 75240

OR

Mr. Aqeel Ahmed
(Chief Operating Officer, RateGain)
aqeel.ahmed@rategain.jp
Phone: 0120-5057000
Address : Prius Global Bldg., 04th Floor, Tower A,
Plot No A- 3, 4 & 5,
Sector 125, Noida 201301
Uttar Pradesh, India

RateGain Technology Inc. has further committed to refer unresolved Privacy Shield complaints to TRUSTe  an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://feedback-form.truste.com/watchdog/request for more information or to file a complaint.  The services of this Independent recourse mechanism (IRM) are provided at no cost to you.

For more information on the circumstances under which binding arbitration can be invoked for complaints regarding Privacy Shield compliance, please visit https://www.privacyshield.gov/article?id=ANNEX-I-introduction.

 

Other important information
Our sites contain links to other websites not owned by RateGain. We do not control the content or privacy practices of those sites.

Our websites and offerings are directed to people in their business or professional capacities.

They are not intended for children under 13 years of age. We do not knowingly solicit information online from, or market online to, children under 13 years of age.

We process personal information on the basis of your consent. You have the right to withdraw consent at any time, but this will not affect any prior processing of your personal information.

How can you contact us about this Policy?
For questions regarding this Privacy Policy, practices of the website, or any other privacy issue, please send an email to our Data Protection Officer at privacy@rategain.jp