For last 6 months, RateGain’s Product Management & Engineering teams have been working tirelessly to bring a new simplified visual design in all aspects of our Online Reputation & Guest Feedback Platform. Today, we are happy to share the visual refresh that would allow hotels accomplish more and transform Online Reputation and Guest Experience:
1. Comprehensive Social Media Analytics
- Get a comprehensive analysis of your hotel’s overall social health on various social media platforms
- Analyze and monitor your reviews on social media specific KPIs like a number of tweets, likes, shares, and followers, etc.
- Benchmark and Compare your social health with your comp set
2. Goal Setting and Monitoring
- Track progress of goals assigned to staff members
- Active updates on the goal assigned
- Achieve Operational success by easily creating, assigning, and monitoring staff goals
3. Food and Beverage Module
- Monitor restaurant performance on all review channel site
- Compare yourself with comp set on overall reviews
- Get actionable insights on specific improvement areas like food quality, ambiance, and service quality, etc.
4. Guest feedback Survey
- Take control of guest pulse with the guest feedback survey.
- Monitor your Hotel’s Net Promoter Score (NPS)
- Publish survey responses on Google reviews page to enhance search engine visibility.
5. Pulse Report
- Get daily, weekly, and monthly pulse report to keep a tap on your reputation
- Each report type shares score of different KPIs depending on the user profile (General Manager/CEO/Revenue Manager/Front Desk)